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F.A.Q

F.A.Q

You have questions, we got answers.
If there is a topic we missed feel free to contact us.

There is no such thing as a silly question -
asking questions helps us best support you
and your purchasing experience!

— The Connoisseurs

As the situation with COVID-19 is constantly developing, our main priority during these challenging times, continue to be the health and safety of our customers and associates. At Lizanne's, employees have been informed of COVID-19 protocol changes, that include health precautions put in place for the foreseeable future.

To read more about the complete breakdown of changes we've implemented, please see our COVID-19 Prevention Policy.

Great question, we're glad you asked!

General Inquires:
info@lizanneshome.com

Order Inquires:
orders@lizanneshome.com

Defects, Refunds, Shipping:
customercare@lizanneshome.com

To personally speak with a customer care representative please call:
1 (844)-753-3788

The default pricing on the Lizanne's website will show in Canadian Dollars ($CDN).

However, there is a currency selector in the footer menu where you can change from ($CDN) to ($USD).
Depending on which currency selection you make, it will reflect throughout the website and in the check-out.

Prices are converted based on daily market exchange rates and rounding rules, which include conversion fees.
This may cause a discrepancy between your confirmation email amount, to the amount on your bank statement. 

If you have any questions regarding conversion fees, please contact info@lizanneshome.com.

We have a 30-day return policy, which means you can return any online order within 30 days after receiving your item.

To be eligible for a return - your item must be in the same condition that you received it - unusedunwashedwith tags, and in its original packaging. You’ll also need the receipt or proof of purchase

For further information on how to begin your return process, please see our Refund Policy.

Due to hygienic reasons Lizanne's will not be accepting returns on opened or used intimate bedding product(s) which include the following:

Comforters
Duvets
Mattress Pads & Toppers
Pillows

Please see our Shipping Policy.

There you will find information on how we handle Out of Zone orders, how we begin that order process, and other essential information.

If you decide to cancel or make last minute changes to your order, such as shipping address, items ordered, change size, etc - we'll be more then happy to help out.

Please e-mail: orders@lizanneshome.com within 2 hours of making your purchase.

To make things run smoother, we ask you clearly state in the subject title of your email what kind of request needs to be processed, along with your order #.

Ex:
'CHANGE TO ORDER #___'
'CANCEL ORDER #____'

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. If damage is present, we advise taking pictures of said issue and attaching it in your email. This way, it's easier to understand the situation, and thus helps us offer the best resolution to your issue.*

*If the return is a result of our error or manufacturer defect, we will pay the shipping costs to return said item(s). There are certain situations where only partial refunds are granted: Any item not in its original packaging, damaged or missing parts for reasons not due to our error. Items sent back without first requesting a return will not be accepted.

For any further return inquires please contact us at customercare@lizanneshome.com.